Privacy Policy

We respect your privacy and are committed to protecting the personal information you entrust to Tikal Casino. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights under applicable data protection laws, including GDPR. Please read it carefully. If you have questions or wish to exercise your rights, contact us at [email protected].

Legal Status

We process personal data in line with applicable data protection and consumer‑protection laws. Where GDPR applies, we act as a data controller for the personal information we collect from you. Our lawful bases for processing include:

• Performance of a contract with you (providing account access and services).
• Compliance with legal obligations (age verification, fraud prevention, regulatory requirements).
• Legitimate interests (security, service improvement, prevention of abuse), balanced against your rights and freedoms.
• Your consent, where required (for certain marketing communications or optional features).

Registration and Login Process

When you register and log in, we collect information necessary to create and secure your account. Typical data may include:

• Contact details (email address).
• Account identifiers (username, account ID).
• Authentication data (passwords stored securely, multi‑factor authentication details if used).
• Technical and device data (IP address, device type, browser, login timestamps).
• Age or date of birth information to confirm age eligibility.

We may request identity verification documentation when required by law or to protect the integrity of accounts. We use reasonable measures to verify information and to detect and prevent unauthorized access. You are responsible for keeping your login details secure and notifying us if you suspect unauthorized use.

Games and Software Providers

To provide gameplay, we process technical and usage information about your sessions and interactions. This may include game activity data, session identifiers, device characteristics, and error reports. We share the minimum personal data required with third‑party game and platform providers to enable gameplay, ensure fair operation, and resolve technical issues.

Where possible, we use aggregated or pseudonymized data for analytics and product development so that it does not directly identify you.

Bonuses and Promotions

We use your contact and account information to offer promotions, bonuses, and related communications. Promotions may be based on preferences or your activity. Where marketing communications are not strictly necessary for the service, we rely on your consent or give you the option to opt out at any time.

We store records of your consents and any promotional offers you accept or decline to ensure accurate treatment of your preferences.

VIP and/or Loyalty Program

If you participate in any loyalty or VIP program, we process data needed to operate those programs. This can include account activity, points balances, tier status, communication preferences, and any profile information you provide. We may use automated systems to evaluate eligibility for tiers or rewards. You have the right to request human review of significant automated decisions about your status.

Payment Methods and Banking Terms

We collect and store certain account and verification details necessary to administer your account and to meet legal or regulatory obligations. We limit access to such information, apply strong security practices, and retain it only as long as required for legitimate business, legal, or regulatory purposes.

Key Terms and Conditions

We process personal data to enforce our terms of service, detect and prevent fraud or abuse, and to protect the safety and rights of our users. This processing may include analyzing account activity, reviewing communications, and applying automated risk detection tools. When such tools make significant decisions about your account, you have rights to information, review, and redress.

We retain records of account activity, communications, and actions taken on accounts for periods necessary to meet contractual, legal, and compliance needs.

Mobile and Technical Features

When you access Tikal Casino via mobile devices or browsers, we collect technical and usage information to deliver a functional and responsive experience. This may include:

• Device identifiers and operating system details.
• Application or browser usage data and performance logs.
• Optional mobile settings you enable (such as push notification preferences).

We use cookies and similar technologies for essential site functions, analytics, and, where you consent, marketing. You can manage cookie and tracking preferences through your browser or device settings. We may also use analytics providers to understand and improve site performance; these providers process aggregated or pseudonymized information under contract with us.

Security and Fair Play

We implement reasonable technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Measures include access controls, encryption in transit, regular security reviews, and incident response procedures.

We limit employee and contractor access to personal data to those who need it to perform their duties. Where third parties process personal data on our behalf, we use written agreements that require appropriate security safeguards and confidentiality.

In the event of a data breach that may pose a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by law.

Responsible Gambling Features

We use personal data to provide responsible‑gaming tools such as self‑exclusion, time‑outs, and account limits when you choose to enable them or when required for protection. Records related to self‑exclusion and support measures are maintained securely and used only to operate these safeguards and to meet legal or regulatory obligations.

If you request assistance or a referral for support, we will process the necessary personal data to respond appropriately. You may contact us to update your choices or to request the application of additional responsible‑gaming measures to your account.

Advantages and Disadvantages

Processing personal data enables us to provide a secure, personalized, and responsive service. Benefits to you include:

• Easier account access and recovery.
• Personalized communications and offers (where you consent).
• Improved security and fraud protection.

Potential risks include unauthorized access or data breaches. We mitigate these risks through technical safeguards, limited access, and regular monitoring. You can further reduce risk by keeping your account credentials secure and by using available account controls.

General Casino Information

If you have questions, wish to exercise your data‑protection rights, or want to lodge a complaint, contact us at [email protected]. Your rights may include access, correction, deletion, restriction of processing, data portability, and objection to certain processing activities. Where applicable, you also have the right to withdraw consent at any time without affecting processing already based on that consent.

We may update this Privacy Policy from time to time. We will communicate material changes through the service or other reasonable means. The current policy and its effective date will be available within the service.